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Frequently asked questions

Sample ordering

How can I order SMA Nutrition product samples online?

To order product samples from this website, you must be a Professional and a registered member on SMA PROFESSIONAL website.

Some products are available to order on our Product Range Page, certain products are not available to order online, however they may be ordered offline via your local Paediatric Product Specialist. See below for further details.

To order online via our Product Range Page, login and add the product required to the shopping cart, once you are ready, click on the shopping cart at the bottom right hand side of the page to complete the ordering process.

Please note that samples can only be sent to Healthcare Professionals place of work.

How can I order samples of products that are not available to order online?

Please contact your local Paediatric Product Specialist to enquire about ordering samples that are not available to order online or contact the SMA Nutrition Careline here or via live chat at the bottom of this page.

Why do I need to register?

SMA Nutrition product samples are only available to Healthcare Professionals for professional evaluation. Registration allows us to verify that samples are only ordered by Healthcare Professionals.

How many samples can I order?

Samples can be requested for evaluation purposes. 1 or 2 units of product can be requested. One unit is equivalent to 1 tray of bottles e.g. (24x100ml bottles), or 1 box of tetras e.g. (12x250ml tetra packs), or 2 cans of powder (800g), or 4 cans of powder (400g) if available.

Can I order a sample to be delivered direct to a patients address?

SMA Nutrition samples can only be ordered to be delivered directly to the registered Healthcare Professional’s work address such as a surgery, clinic or hospital department

Can I speak to someone about my order?

SMA Nutrition Careline is available 24/7 and can be contacted in various ways, if you have a question about your order please click here to send us a message.